Tenant Portal Overview

Make a One-Time or Recurring Payment

 

Once logged in, you will land on the Home tab where you can view your current bills and outstanding balance. Click Make a Payment to make a one-time payment, or click Set Up Auto Pay to create an automatically recurring payment.

 

 

Select the E-Check or Credit/ Debit Card option and continue. Please note that the credit/debit card option carries an online portal fee that is added to the total of your payment. See the FAQs section for more information.

The tenant portal is an easy, fast, and secure way to pay rent and other charges online, and you can do so from any mobile device. Let’s get started!

 

Step-by-Step Guide

 

This section includes the following topics:

•Sign In to Your Tenant Portal

•Make a One-Time or Recurring Payment

•Submit a Maintenance Request

•View and Download Your Lease

•View Liability Insurance Coverage

•Manage Your Settings

 

Sign In to Your Tenant Portal

 

•You will receive an activation email from your property management company containing a unique link. Click this link to establish a password and sign in to your portal for the first time.

•Bookmark the login page so it is easy return at any time.

•You will receive a confirmation email once your portal is activated. This email also contains the URL for the login page.

 

Note: If you have not received a portal activation email but would like to pay your rent online, contact your property manager to confirm your email and request an activation email.

 

 

 

If you are making a one-time payment, continue through the steps to submit payment directly to your property manager. You will receive a confirmation email once the payment is successfully completed.

 

If you set up a recurring auto payment, continue through the steps and select a date for the recurring payment to begin. You will receive a confirmation email once the payment is successfully scheduled.

 

Tip: With the auto pay option, you specify the account, date, and amount to pay. Automatic payments are canceled automatically after your scheduled move out. This is a simple, easy, and secure way to pay your rent each month.

 

 

Submit a Maintenance Request

 

•From the Home or Maintenance tab, click New Maintenance Request.

Enter a detailed description of the issue, select whether the property manager has permission to enter with their key, and click Submit Request. You can check the progress of your request in the Maintenance tab. The status will update from received, to scheduled, to completed.

View Tenant Liability Insurance Coverage

 

If your property management company has enrolled you in Tenant Liability Insurance, you will see a Notice of Tenant Liability Insurance link at the top right of your portal. Click this link to view the Tenant Liability Insurance summary of coverage.

 

 

View and Download Your Lease

 

If you signed your lease agreement online through your tenant portal, you can access the completed lease at any time in an electronic format. Click the View link next to Lease at the top right of your portal, and your electronic lease will open in a new browser tab.

 

Once the lease has been countersigned by your property management company, you will see a Download link. Click this link to download your lease as a printable .pdf document.

 

 

Manage Your Settings

 

•Click your name on the top right of your portal. Here you can:

◦Choose to receive monthly rent reminders via email

◦Change your login email

◦Reset your portal password

What is the cost to pay my rent online?

 

E-check payment fees are instantly-rebated, so they are free to you. Credit/ debit card payments carry an online portal fee that varies depending on the payment amount:

How is my information protected?

We take privacy and security seriously and invest in state of the art systems to protect payment information. All sensitive data is encrypted and our redundant infrastructure ensures the highest levels of service availability. It is bank-grade security. Learn more about our systems here.

 

How do I view my balance and past payments?

You can see any outstanding charges on the Current Bills section of the Home tab. Your tenant portal will also keep a record of past payments under the Payments tab. Each payment will have a unique confirmation number for reference.

What type of credit or debit card can I use?

Credit or debit card payments can be made from a Visa, Mastercard, JCB, or Discover branded card from any country. American Express, gift cards, or pre-paid cards are not accepted.

 

What type of bank account can I use if paying by E-Check?

You are free to use a checking or savings account. Accounts can be personal or commercial/ business. Make sure you enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds.

Is there a maximum amount I can pay with a credit or debit card?

 

For fraud protection purposes, the maximum amount allowed for one credit/ debit card payment is $3,000. You can make an many payments as necessary to satisfy your balance, but a single payment may not exceed $3,000.

 

What will my payment look like on my bank statement?

E-Check payments are shown as a line item under the name of your property management company. Credit/ debit card payments typically list the property management company name for the base payment, and AppFolio under the online portal fee line item.

How do I edit or modify my scheduled auto payment?

Your auto payment information will be listed on the Home tab in your tenant portal. Click the Edit Auto Pay link to change the amount of the payment or enter different account information. If you wish to change the scheduled payment date, click the Edit Auto Pay, then click the Delete This Auto Pay button and create a new auto payment.

 

 

I don’t have a bank account or credit card, is there another option?

Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.

 

 

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